Return and Refund Policy

Refund and Cancellation Policy

Effective as of [April 01, 2025]

1. Overview

This policy outlines the terms under which you may request a refund or cancel your subscription or order through OneXGen Technology LLC, accessible via https://onexgen.com.

2. Digital Products & Services

Our products are primarily digital services, such as AI access, APIs, subscriptions, or platform features. Due to the nature of digital goods, refunds are only granted under limited conditions outlined below.

3. Cancellation

• You may cancel a paid subscription at any time from your account settings or by contacting us.
• Cancellation will stop future billing. Access to the service will continue until the end of the current billing period.

4. Refund Eligibility

You may be eligible for a full or partial refund if:

• You were charged in error (e.g. double billing).
• You encountered a critical technical issue that prevented usage and contacted support within 7 days.
• Your payment was made but no access to services was delivered.

Refunds will not be granted for:

• Change of mind after accessing or using the service.
• Failing to cancel before the next billing cycle.
• Violations of our Terms of Service leading to account suspension or termination.

5. Requesting a Refund

To request a refund, please contact us at [email protected] with your order ID, email address, and reason for the request.

We aim to review and process refund requests within 7 business days. Approved refunds will be returned to your original payment method.

6. Chargebacks

Initiating a chargeback without contacting us first may result in permanent account suspension. Please reach out to us before filing any disputes with your payment provider.

7. Contact Us

If you have questions about this policy, please reach out via email:

• Email: [email protected]